The Ongoing Demographic Challenge: Bringing Boomer Managers and Generation Y Employees Together

Misunderstandings and conflict in organizations between Boomers and Generation Y may be as a result of stereotypical thinking. Here are three tips to help business leaders and managers deal with this ongoing demographic challenge.

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You Have to Have Heart

When seeking performance or productivity improvements, look to yourself first and how you are treating your employees.

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You Have to Have Heart - Tenet Number 10

Performance improvement, productivity increases and improved morale are all byproducts of effective communication. Make your messages count!

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You Have to Have Heart - Tenet Number 9

Suppliers and contractors are an extension of your company and seen by your customers as your representative. The guidelines presented in this article will ensure they provide the level of service you expect them to provide to your customers and help you to retain your customer base.

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You Have to Have Heart - Tenet Number 8

With a positive workplace culture, your employees want to come to work every day. They will more likely enjoy their work and they will perform better.

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Our Service

Story of a serial entrepreneur.

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You Have to Have Heart - Tenet Number 7

Recognizing employees' achievements, rewarding them for performance results, or appreciating their contribution and value to the organization are all ways to ensure your staff stay motivated and productive.

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Generation Y and Generation Z

Much noise is made today about the conflict between Boomers and Generation Y in the workplace. It behooves members of Generation Y to take notice of the value of all demographic groups if they expect to be effective leaders when the fifth cohort, Generation Z, enters the workforce.

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Skills That Will Put You in the Front Lines

There has been a plethora of articles in business literature (traditional and social) about the 'war for talent' - suggesting organizations must have their best strategic campaigns and arsenals in place if they want to win. Winning means developing a talent management strategy focused on, first of all, recruiting the best and brightest and then retaining those high performers. For those of us seeking a place within these high performance organizations, the skills to think critically, communicate effectively and, influence others will go a long way to securing us a place in the front lines.

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Create a Better Customer Service Experience

Delivering on customer service excellence can be an ongoing challenge for every business leader and owner. With the plethora of customer communication vehicles, we sometimes find ourselves out communicated by our customers and unable to respond quickly to their comments, questions or concerns. The answer is to build the customer service framework best suited to your business management and growth plans thereby; balancing customer service with profitability.

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