Skills That Will Put You in the Front Lines

There has been a plethora of articles in business literature (traditional and social) about the 'war for talent' - suggesting organizations must have their best strategic campaigns and arsenals in place if they want to win. Winning means developing a talent management strategy focused on, first of all, recruiting the best and brightest and then retaining those high performers. For those of us seeking a place within these high performance organizations, the skills to think critically, communicate effectively and, influence others will go a long way to securing us a place in the front lines.

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Create a Better Customer Service Experience

Delivering on customer service excellence can be an ongoing challenge for every business leader and owner. With the plethora of customer communication vehicles, we sometimes find ourselves out communicated by our customers and unable to respond quickly to their comments, questions or concerns. The answer is to build the customer service framework best suited to your business management and growth plans thereby; balancing customer service with profitability.

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Who are the Next Generation of Volunteers?

“Who are the Next Generation of Volunteers?” looks at the effects of demographic changes in our communities and the organizational culture, values and structure required to grow the next generation of volunteers. These changes are going to impact all organizations – businesses, not-for-profits, government, professional associations, volunteer associations, and service organizations - requiring the leaders of these organizations to ‘reimagine’ how they will attract and retain the next generation of volunteers.

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You Have to Have Heart - Tenet Number 1

Employee engagement is touted as one of the critical components of business performance improvement and the way to customers’ hearts. But, in the current economic climate and the changing demographic landscape, engaging employees has become more and more difficult. Recommendations to increase employee engagement are presented in this article, but implementing these recommendations will not guarantee engagement. Success is dependent upon the business leader’s passion and commitment. The implementation has to be from the heart!

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Matching Boomer Women to Business Women - Step Up and Mentor

This is a Call To Action space for Boomer Women to create opportunities for, share stories and ideas about, mentoring women in the workplace to help them achieve equality. This space is open to all challenges to Boomer Women to Step Up and Mentor.

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Expertise and Age Are Not Mutually Exclusive

Expertise is not just about years of experience, knowledge and skills; it's also about passion, desire to contribute, commitment to results, and creative ways to achieve the expected results. Generalizing about value of a potential expert due to the number of years they have been on this earth compromises your capacity for success in finding the best person to address your business need.

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What Happened to Your Career?

With the significant changes to the world of work - increase in part time, contract, project assignment opportunities and decrease in the traditional full time for 10 or 20 years type of employment - means all generational cohorts need to be agile, flexible, and creative when it comes to seeking job opportunities. Couple this with the fast pace of technological and communication changes being developed each year, and the pending exit of the majority of leadership incumbents (Boomer cohort retirement), and it will become increasingly more challenging to predict the type of positions that will be available and the types of competencies required over the next couple of decades.

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Generational Markers

Traditionalists, Baby Boomers, Generation X and Generation Y are the four cohorts currently in the workforce. This composition creates challenges as well as opportunities for leaders attempting to keep their employees engaged and retain their high performers, or attract high performers. Generational markers define the formative influences that have shaped each of these cohorts. Gaining a full understanding of these markers and the subsequent working styles, preferences and environment desired by each of these cohorts is the first step to creating an inclusive work environment where members of each cohort can engage and perform at their highest level.

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The 5 Indulgences of Boomers

Baby Boomers are not only the largest demographic group but also, the largest consumer group today. Ensuring your business is catering to this buying group is not only sensible but could be very lucrative, because this demographic group is known for its desire to seek out comfort, enjoyment, and, most of all, luxury.

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